Selling to consumers
AFTA supervises fair sales of products and services to consumers. View the main rules for your business.
- 1. Is the sale a consumer sale?
A consumer sale is when a consumer buys a product from a company, in which the law gives extra protection to the consumer.
- 2. Informing consumers
A company must provide honest and clear information, enabling consumers to make an informed choice when purchasing a product or service.
- 3. Advertising and promotion
AFTA supervises fair sales practices by companies to protect consumers. Learn about the key rules for advertising and offering products and services that apply to your business.
- 4. The sale continues
Once the consumer chooses a product or service, the sale is completed. Specific agreements then apply, which may differ between in-store sales and online (distance) sales.
- 5. Customer service
Even after the purchase, a company has obligations towards the consumer. The product or service delivered must match what was promised. If it does not, the company must resolve the problem.
- 6. Checklist for online sales
This page explains which rules apply to a company for the online sale of products and services, with particular attention to consumer protection.
- 7. Package holidays
When a company offers package holidays and concludes a contract with a consumer, specific rules apply. The company remains responsible for complying with consumer protection rules.
- 8. Supervision of consumer protection
Administrative Supervision and Enforcement of Consumer Protection
- For consumers
The AFTA provides consumers with information through a dedicated website: Consuloket.aw
- Publications
Here you will find an overview of decisions, opinions, consultations, correspondence, and investigations.
- Overview of laws and regulations
Here you will find an overview of the most important laws, rules, and legal documents.
